RETURNS & REFUNDS
Return Policy
Jayla’s Unique Planet is committed to 100% customer satisfaction! If you are dissatisfied with an item, you may return or exchange your purchase within 30 days from the purchased date.
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Email Customer Care at juniqueplanet@gmail.com with your order number and reason for return. The buyer is responsible for shipping costs and may use any carrier of his/her choice, however, a tracking number must be provided in order to process and finalize the refund or exchange.
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We inspect all returned items. The product must be in an unused condition without damage. We will refund the cost of the merchandise and taxes to its original form of payment.
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Damaged Items
If you believe your package was damaged in shipping, we require that you contact us within 3 days of delivery. We will cover shipping costs, and gladly exchange the product or issue a refund.
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Sale items
All final sale items are not eligible for refund, store credit, or exchange. This includes all items in our “SALE” section.
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30 Days too late?
If you missed the 30-day window, please email Customer Care at juniqueplanet@gmail.com and we would be happy to see how we can help.