RETURNS & REFUNDS
Return Policy
Jayla’s Unique Planet is committed to 100% customer satisfaction! If you are dissatisfied with an item, you may return or exchange your purchase within 30 days from the purchased date.
Email Customer Care at juniqueplanet@gmail.com with your order number and reason for return. The buyer is responsible for shipping costs and may use any carrier of his/her choice, however, a tracking number must be provided in order to process and finalize the refund or exchange.
We inspect all returned items. The product must be in an unused condition without damage. We will refund the cost of the merchandise and taxes to its original form of payment.
Damaged Items
If you believe your package was damaged in shipping, we require that you contact us within 3 days of delivery. We will cover shipping costs, and gladly exchange the product or issue a refund.
Sale items
All final sale items are not eligible for refund, store credit, or exchange. This includes all items in our “SALE” section.
30 Days too late?
If you missed the 30-day window, please email Customer Care at juniqueplanet@gmail.com and we would be happy to see how we can help.